What happens if my checked luggage is lost by the airline?

Quick Answer

Don’t panic. Before leaving the airport, immediately go to your airline’s baggage service desk and file a Property Irregularity Report (PIR). This official report is crucial. Get a copy with a file reference number to track your bag’s status.

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The vast majority of “lost” bags are simply delayed and are found within 24-48 hours. After filing the PIR, the airline is responsible for delivering the bag to your hotel or home. You are entitled to reimbursement for reasonable essential purchases (like toiletries and a change of clothes), so keep your receipts. If the bag is declared permanently lost (usually after several weeks), you can claim compensation up to a certain limit defined by international regulations.